Shipping policy
VelvetAura offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. Shipping methods vary by destination and product type. All orders are processed within 1-3 business days (excluding weekends and holidays). Swimwear and custom items may require additional 1-2 days for quality checks. Shipping costs are calculated at checkout based on: Free standard shipping is available for orders over $100 to most countries. You will receive a tracking number via email once your order ships. Track your package through our website or the carrier's tracking system. We ship to most countries worldwide. Please note: Due to fabric content regulations, some jackets and hoodies may have shipping restrictions to certain countries. We will notify you if your order is affected. If your package arrives damaged or is lost in transit, please contact our customer service within 14 days of delivery with your order number and supporting documentation. Please see our Returns Policy for information about returning or exchanging items. Original shipping costs are non-refundable. For any shipping-related questions, please contact our customer service team at [email protected]Shipping Methods
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Damaged or Lost Packages
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