Refund policy

At VelvetAura, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with our straightforward refund policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging, including all tags and labels.

How to Initiate a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a refund.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. You will receive a return authorization and instructions on where to send your package.
4. Once your return is received and inspected, we will process your refund.

Processing Time

Refunds are typically processed within 7-10 business days after we receive your returned item. The refund will be credited to the original method of payment.

Exceptions

Please note that the following items are not eligible for a refund:

• Items that have been worn, washed, or damaged.
• Final sale items marked as "Non-Refundable" at the time of purchase.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].